Payment and Ordering
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- 01. Placing an order online Please visit our website to place an order online. It is best to create an account, but you can check out as a guest as well.
- 02. Placing an order over the phone While placing an order on our website at flashtechlighting.com is the best option, our staff would be happy to help you place on order over the phone anytime during our normal hours, listed below. In order to speed up the process over the phone it is highly recomended to make an ...
- 03. Order confirmation email When you place an order on our website, you will get an automated order confirmation email within 10 minutes of ordering. If you do not get an email, please check your spam folder. If you still cannot find the email, it is possible that the order was not placed, or that you mistyped the email ...
- 04. Trouble checking out If you are having any trouble checking out on our site, please send us a message [http://flashtechusa.kayako.com/Tickets/Submit] We are sorry for the inconvenience, and would be happy to help you place your order.
- 05. Adding to an order You may add to an existing order at any time before it is has shipped. Most items ship within 24 hours of payment and once an order has been shipped we cannot add products to that order. A new order will have to be placed at that time. Please call us at 1-800-442-9096 to see if ...
- 06. Canceling an order An order may be cancelled at any time before shipment. Your order may have already been shipped even if you have not received a shipment email, . Once orders have been shipped, they cannot be cancelled, but may be returned under our return policy.
- 07. Paying with Paypal We accept Paypal payments directly through our website. When you check out, select "Paypal." You will be directed to the Paypal site after checking out to complete payment.
- 08. Issues paying with paypal When you pay with Paypal on our site, you are directed to the Paypal site to complete payment. This can cause some issues, especially in mobile devices. If you encounter any problems with Paypal, please just contact us and we can send you a Paypal invoice for the total amount owed.
- 09. Paying with two types of payment or two cards At this time, we cannot split payments between two payment methods or credit cards.
- 10. Using a prepaid card Our system should accept all prepaid credit cards or gift cards with no issue. If you experience any problems, please contact us.
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